Gigaset SmartHome

A smart home security system installed in over 10k homes across 5 countries, with devices that can monitor and secure your home through the mobile app.

Work involved

UI / UX for iOS, Android
Prototyping, Flows
Animations, Illustrations

Results

Released on Google Play and the Apple App Store
Rated 4.7 on German Google Play
Increase the overall app usage

Alarm case study

Improve the app experience when the system detects an intrusion alarm.

Work involved

UI / UX
Simplify the alarm experience
Remove duplicate features

Results

Faster app performance
Accessible alarm features
Clear navigation utilizing existing app elements

1. Arming the system…

When leaving home, change the alarm mode to away.

2. Alarm on the dashboard

Problems:

Dashboard features were unavailable until the “Ignore” or “I’m at home” options were selected.
The alarm events, “I’m at home,” and camera options were accessible from the default dashboard, duplicating functionality with an additional section to develop, test, and maintain, which increased costs.
Two mental models: one for the alarm screen and another for the default dashboard.
”I’m at home” if selected, was changing the alarm mode to a specific mode, rather than one chosen by the user.

Solution:

Use simple card on the dashboard indicating when and where the intrusion alarm occurred.

3. Camera archive

Problems:

No context of what recordings belong to an intrusion alarm.
User would need to swap between the events and the camera archive to make sense of what happen chronologically.

Solution:

Include camera recordings in the event list

4. Alarm on event list

Problems:

Camera intrusion alarm recordings were available only from camera video archive.
Hard to understand which events occurred during the alarm
Not clear when alarm started

Solution:

Include intrusion alarm recordings
Time stamp in red emphasising belongs to an alarm.
Alarm floating tab at the top informing about the when it started.

Challenges:

Merging the camera archive recording into the event list required a cloud update.

Rooms

With the app growing on devices that could be paired. The navigation needed to follow, encapsulating the device information while providing a user centric experience.